For Storefront & E-Commerce Shippers
Your Carrier Owes You Money for Late Deliveries.
UPS, FedEx, and DHL guarantee on-time delivery for many of their services — and refund the shipping cost when they miss it. Most businesses never claim it, because nobody’s tracking every package against its guaranteed window.
Dolfin finds the misses. You collect the refund.
The Delivery Time Gap
Time-definite shipping services come with a promise: deliver by a specific date or time, or refund the shipping charge. Carriers don’t proactively tell you when they’ve missed that promise — the claim has to be identified and filed, usually within a short window after the ship date.
For a business shipping a handful of packages a day, that’s easy to track by hand. For a storefront shipping dozens or hundreds, the missed windows blend into the noise — and the refund window closes before anyone notices.
That gap between what you’re owed and what you actually claim is money left on the table, shipment after shipment.
How It Works
Book a 15-Minute Call
We'll talk through your shipping setup and figure out exactly what data we'll need from you.
Securely Upload Your Shipping Data
After the call, you'll get a private link to upload a CSV of your shipment history — no account or software to install.
Get Your Refund Report
We identify which shipments missed their guaranteed delivery window and hand you exactly what you need to file the claim at UPS, FedEx, or DHL.
Find Out What You’re Owed
15 minutes to see whether this is worth pursuing for your business.